As part of the ISO-9001 certification requirements, we regularly gather feedback from our clients, both to identify areas of excellence as well as to highlight areas needing improvement. The following are just a few of the kind words we received from our QMS Client Surveys beginning in 2001 and with a cumulative satisfaction rating of 4.3 out of a possible 5 points:

The PMI team has been incredibly prompt to respond and has driven the timeline beyond expectation.

PMI CRA knowledge and skillful handling of FDA clinical issues far surpasses any I have seen in my career, you are to be applauded.

This team has been exceptional! I look forward to working together on future studies.

PMI has demonstrated immense dedication to our study and our company! We are very pleased with the service and professionalism of your company.

Constant communications have been the hallmark of the project. Issues with sites are dealt with carefully, but effectively.

The PMI team acts as if we are the only client that matters.

We have been treated well, interactions are respectful, open and honest.

Promedica provides excellent service in all key areas. The feedback from study investigators is that this is the most trouble-free clinical they have experienced.

Definitely receptive, courteous and pleasant to work with. We were delighted with the under-budget financial closing.

The PMI team has been of tremendous contribution to the successful enrollment of 150 patients (treated) which is two months ahead of projection. Thanks PMI for a job well done. You have a terrific team of clinical research professionals.

PMI is a superb organization and both creative and thorough in all aspects of work. Projects quickly gain direction and momentum.

Read PMI's QMS survey comments from our clinical sites ranking PMI 4.6 out of a high of 5 in performance.

 

 
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