Measuring Our Own Performance
At PMI, our project experience spans a wide range of medical specialties and therapeutic areas with clients that range from privately-held, early-stage companies to large public companies, to medical centers and private practitioners. We measure our success by the fact that the majority of our project work comes from repeat business (51%) or industry referrals (40%) as well as by the positive feedback we have received from our clients.
Reasons clients say they like working with PMI:
Priority Service. We make each client’s project our first priority. Through careful selection of PMI project team members and our investment in management systems and technology, we aim for excellence in communication, efficiency in processes and results orientation. Our clients’ success is our success.
Extensive Experience. By choosing PMI, our clients benefit from our more than 30 years’ related experience in the medical device, biotechnology and pharmaceutical industries. Throughout our history, our broad clinical study experience, strong investigator relationships and procedural efficiencies facilitate our ability to anticipate program risks and develop appropriate contingency plans.
Proven Performance. Our clients value our ISO 9001:2015 certification as evidence of our formal commitment to providing quality services. The feedback we receive from FDA/client audits and our client and site surveys further confirms an overall high level of satisfaction with our performance.
Responsiveness. We strive to anticipate and plan for issues that arise in our projects. Our streamlined internal communication and decision-making structure combines efficiently with our technology applications, allowing us to respond quickly to changes in project plans.
Professionalism. We endeavor to be professional in our work as well as in our verbal and written communications, whether with sponsors, colleagues, study sites or regulatory agencies. Responding to our clients with integrity, dignity and understanding is part of our corporate culture.
Accountability. Our project commitments are important to us. We make every effort to do what we say we will do, when we say we will do it. Our management reporting systems help us carefully track and accurately document our project timelines, milestones and budget.