Study Sites Give High Ratings to Promedica International
Results from surveys sent to Promedica International’s (PMI) study sites in 2017 show PMI’s overall project performance rated at 4.6 out of 5.0 (using a scale of 1 – 5, with one being lowest and 5 being highest).
The 4.6 rating incorporates average feedback scores from the following question categories: is reliable (4.6), listens to our issues (4.6), responds to requests/needs in a timely manner (4.7), provides proper training and support (4.5), helps us meet our goals (4.6) , and overall professionalism (4.7).
In keeping with ISO 9001:2015 certification requirements, PMI maintains an ongoing commitment to gathering feedback from those receiving our services, both to identify areas of excellence as well as highlight areas needing improvement. With a dedicated history to client satisfaction PMI overall survey results from 2001-2017 was rated 4.6 overall out of 5.0.
The staff and consultants at PMI would like to thank our sites and clients for the time they have taken to provide us with valuable feedback regarding our services.